Questions about Products and Orders

How can I search for a specific product in the store?

To search for a product, please use the search module located at the top of the site. Enter the information you are looking for, and if it is available on the site, a list of compatible results will be displayed.

I am a legal entity. Can I make a purchase?

Yes, CpapShop.ro honors orders from legal entities. To receive an invoice with your company's details, please enter the requested information during registration or in the ordering process.

What should I do if I want the delivery to be made to a different address than the one specified in my account?

In this case, during the ordering process, you will have the option to enter the appropriate delivery address information.

Managing the Customer Account

I forgot my account password. What should I do?

If you do not remember your account password, please use the "Retrieve Forgotten Password" option available on the Account Access page.

How do I change the details in my account?

To change the information in your customer account, please log in to your account and then access the "Update Account" option available in the "My Account" section.

Do I need to have an account to make a purchase?

To shop on this site, it is necessary to create a user account. This can also be created after you have added the desired products to your shopping cart.

Can I modify a placed order?

If you wish to modify an order, please contact us using the contact form on the site. Please specify the order ID, which you can find in the "Order History" section.

Can I find information about previous orders?

You can view the history of orders placed on the site by accessing the "Order History" section.

General Questions

I want to purchase a product that is out of stock. What should I do?

For more information about the availability of the product, please contact us using the contact form on the site.

I would like to obtain additional information that is not available on the site. What should I do?

In this case, please contact us using the contact form.